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Terms of Service

Effective date: August 14, 2026

1. Agreement to these Terms

These Terms of Service ("Terms") are an agreement between you and Ribble LLC ("we", "us") governing your use of ListingSmith, including its websites, applications, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business.

2. The Service

ListingSmith helps you create Amazon product listing content — including keyword analysis, titles, bullet points, descriptions, backend search terms, product images, and A+ Content — using artificial intelligence. You provide inputs (such as keyword research, product information, and reference photos); the Service generates draft content that you review, edit, and approve.

3. Accounts

  • You must provide a valid email address and keep your credentials secure. You are responsible for activity under your account.
  • Access may require an invitation code and/or an active subscription.
  • You must be at least 18 years old and able to form a binding contract.
  • Notify us at Hello@listingsmith.ai if you suspect unauthorized use of your account.

4. Subscriptions, Credits, and Payment

  • Subscription. Paid plans are billed in advance on a recurring monthly basis until cancelled. Cancelling stops future renewals; your plan remains active through the end of the current billing period.
  • AI credits. AI-powered actions consume credits. Each action's credit cost is shown before you run it. Monthly subscription credits reset each billing cycle and do not roll over. Separately purchased credit packs do not expire and survive cancellation.
  • Failed generations. If an AI generation fails on our side or our providers' side, the credits for that action are automatically refunded to your balance.
  • Refunds. Except where required by law, subscription fees and credit pack purchases are non-refundable once the billing period has started or the credits have been delivered.
  • Price changes. We may change pricing with at least 30 days' notice; changes apply from your next billing cycle.

5. Your Content and Generated Content

  • Your inputs. You retain all rights to the content you upload (keyword files, product information, images). You grant us a limited license to store and process it solely to provide the Service — including sending it to the AI providers described in our Privacy Policy.
  • Generated output. As between you and us, you own the content the Service generates for you, to the extent permitted by law. You are free to use it commercially, including on Amazon.
  • Your responsibility. AI-generated content can be inaccurate, incomplete, or non-compliant. You are responsible for reviewing all output before use and for ensuring your listings comply with applicable laws and marketplace policies (including Amazon's terms, category requirements, and content guidelines). We are not responsible for actions Amazon takes against your listings or account.
  • Rights in inputs. You represent that you have the rights to the content you upload — including product photos — and that your use of the Service does not infringe any third party's rights.

6. Acceptable Use

You agree not to:

  • Use the Service to create content that is unlawful, deceptive, infringing, or that violates marketplace policies you are subject to;
  • Reverse engineer, scrape, or access the Service by any means other than the interfaces we provide;
  • Circumvent usage limits, credit accounting, or security measures;
  • Resell or share account access, or use one account across multiple businesses without our written permission;
  • Upload malicious code or content you lack rights to.

We may suspend or terminate accounts that violate these Terms.

7. Third-Party Services

The Service is built on third-party infrastructure and AI providers (described in our Privacy Policy), including AI models from Anthropic and Google. Output quality and availability depend in part on those providers. We do not guarantee uninterrupted availability of any AI model.

8. Intellectual Property

The Service itself — software, design, templates, and branding — is owned by us or our licensors. These Terms do not grant you any rights in the Service other than the right to use it as intended while your account is in good standing.

9. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate your access for breach of these Terms, non-payment, or where required by law. Upon termination we may delete your content after a reasonable period; export your work (DOCX/ZIP) before closing your account.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT GENERATED CONTENT WILL BE ACCURATE, COMPLIANT, OR ERROR-FREE, OR THAT THE SERVICE WILL BE UNINTERRUPTED.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.

12. Changes to these Terms

We may update these Terms from time to time. For material changes we will give notice (for example by email or an in-app notice) before the changes take effect. Continued use of the Service after the effective date constitutes acceptance.

13. Governing Law and Disputes

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Greenville County, South Carolina, and you consent to their jurisdiction.

14. Contact

Questions about these Terms: Hello@listingsmith.ai